Fix Import/Export Greyed Out Outlook Mac- Best Solution

Written By
Amelia James

Published on
July 17th, 2024

6 minutes Read

Summary: MS Outlook is one of the most widely used and preferred email clients. It is primarily used to send and receive emails but also shows various robust features like Calendar sharing, tasks and events, web browsing, and Import/Export. But despite offering diverse features, sometimes Outlook users face Import/Export Greyed Out Outlook Mac errors due to several reasons. It might be possible that you haven’t updated your MS Outlook or OLM files are larger sizes, the reason can vary from person to person.

Thus, we are here to help you fix the Outlook error efficiently and accurately. In this guide, we will figure out all the possible methods to resolve the problem. Furthermore, we will also discuss the reasons for the error.

What is the Reason Behind the Import/Export Option Greyed Out Error?

Let’s explore all the possible reasons for the Greyed-Out Outlook error:

You might be using the demo version of MS Outlook.
It might be possible that your admin has blocked certain features of MS Outlook and that is causing the error.
You have a large OLM file size that might make Outlook options inaccessible.
Some sudden virus attacks can also cause this Outlook error.
Your MS Outlook might be outdated.
Unnecessary add-ons and plugins can also cause the error.
You might also face an Import/Export error due to incorrect language configuration.

How to Fix Import/Export Greyed Out Outlook Mac Error?

Here in this particular section, we are going to discuss only the manual methods to fix the Import/Export Option Greyed Out in Outlook error. Let’s begin by checking updates in Outlook and then we will move forward to some other steps:

#1. Check Updates in MS Outlook

Sometimes updating Outlook can easily solve the Import-Export option greyed out error.

Firstly make sure that your MS Outlook is up to date.
Now, open the App Store on your system.
Later, in the search bar, enter Outlook and then click on Next.
Then, click on the update button if any update is available.
Afterwards, open MS Outlook and click on the menu bar.
Now, choose the option Help and later select Check for Update.
Further, if you find any update, hit the option Update Now so that you can keep the version of Outlook updated.

#2. Review the Microsoft Connected Account

First of all, ensure that your connected email account of Microsoft is connected with the account used for the license purchase. If both accounts are not connected then MS Outlook may not activate and won’t let you use its features effectively. Moreover, it can also cause the error Import/Export Greyed Out Outlook Mac.

#3. Fix the Incorrect Language Configuration Issue in MS Outlook

Follow the below steps to figure out and resolve incorrect language configuration to Import/Export Greyed Out Outlook Mac :

Firstly, go to the start menu and look for the Control Panel.
Now, open the Control Panel.
Later, select the list’s Date, Time, Language, and Regional sections and move further.
Further, from the menu, pick the Regional and Language option.
After that, hit the Advanced tab on the open page.
Then, click on the locale that is most similar to the installed Outlook version.
Subsequently, choose the Language that exactly matches the non-Unicode programs.
At last, hit the OK button to correspond to the language configuration.

#4. Upgrade From Demo Version to Professional Version

You should upgrade your MS Outlook to an updated and professional version to Import/Export Greyed Out in Outlook Mac if you are still using the free demo version. The professional version of Outlook includes One Drive, Publisher, OneNote, Access, and so on. Also, it is accessible through bulk licensing.

#5. Check MS Outlook Activation and Renew Membership

Make sure that you activate your MS Outlook version.
If your license has expired you might face Greyed Out Import/Export in Outlook Mac error.
Purchase a new license or renew your membership if you want to use Outlook even after expiring.
Once you activate your Outlook you can attain all the features.

#6. Check for the Integrity of a Corrupted File

To fix the error Import/Export Greyed Out Outlook Mac, you need to check the integrity of a corrupted file.

First, close MS Outlook and enter Windows + R to move further.
Now, enter Outlook.exe /safe and hit the OK button to run Outlook in safe mode.
Then, a new wizard will appear that will ask you to choose a profile.
Once you have chosen a profile then press OK.
Now, Outlook will be opened in a safe mode.
Later, go to the file tab and select Options.
Now, choose the option Add-ins.
Afterward, in the Manage COM Add-ins section, hit the Go option.
Further, uncheck all the Add-ins and choose OK.
Later, open one Add-in at a time and verify whether the Work Offline features work or not.
Finally, figure out the problematic add-in by testing and activating separately.

#7. Verify the Update of Mac OS

Also, you must verify the update of Mac OS to fix Import/Export Greyed Out Outlook Mac. First, we will check the update for Mac OS Ventura and then we will verify the updates for Mac OS Monterey:

For the Mac OS Ventura and Older Versions

Primarily, click on the Apple logo on your Mac.
Now, hit the option System Settings and then choose General.
Later, click on the Software Update option.
Then in the end check for updates.
If the update is available hit the Update Now option.

For the Mac OS Moneterey and Current Versions

Begin with choosing the Apple logo.
Further, click on System Preferences and later select Software Updates.
If you find the update available hit the Update Now option to make sure you have the current version of Mac OS.

You can easily fix the error Outlook Mac Import Export Option Greyed Out by using manual methods. But if all the above techniques don’t work for you, you can go for a professional MacSonik OLM Converter. This tool offers an expert solution for converting Mac Outlook files into multiple email clients quickly with 100% accuracy.

Concluding Words

In the above guide, we have covered all the possible methods to solve the Import/Export Greyed Out Outlook Mac error. But before stepping into the methods make sure you are not using the demo version and your Outlook is updated. Also, try to run Outlook in safe mode, as in most cases it works. Go for the methods only if these tips don’t work.